Introduction

TopTours. has been working to serve the Iranian tourism industry as a professional team of experienced managers and experienced trained experts and employees in Iran.

Throughout the years, the activities of the TopTours Group have gone through a positive trend in the field of tourism and around 450 people are currently working for this group in other sub-group companies.

The development of tourism industry in Iran, and especially the beautiful island of Kish, is one of the most important missions of TopTours. Thanks to the availability of infrastructures and tourism facilities, Kish Island to have now become one of the top destinations of domestic tourism in Iran.

By taking the current economic problems into account, the company is doing its best to provide the best holidays for Iranians with the most reasonable prices and of course with similar attractions and quality to foreign tourism.

History

TopTours Co. began its activities in 2005 in order to enhance tourism in Iran by quick distribution of tourism services with the highest quality and providing unique online services to travel agencies and in order to fulfill its mission, this company has chosen the motto "The People's Choice" in the form of a team run by Mr. Reza Hamedani.

Since the establishment of the company, the employees at TopTours have always been doing their best to earn customers’ trust and meet their expectations. Here at TopTours, a lot of efforts are made to provide valuable and satisfactory services in the tourism industry, while enhancing corporate quality, profitability and global credibility.

 

Services

In accordance with the goals and prospects of achieving sustainable tourism development in Iran, the company is proud to provide various services for travelers by following professional standards:

Issuing domestic & international flight tickets around the world

Issuing domestic flights of other countries

Charter services (holding domestic and foreign airlines charters)

Exclusive Agent of Mahan Airbus flights to Kish island

Getting visas for different countries

Reservation of various hotels in Iran and around the world

Planning & running international, cultural, recreational, pilgrimage and exhibition tours

Conducting foreign, domestic and incoming tours

Individual and group excursions and transfers

Issuing travel insurance policy (Saman insurance)

The exclusive agent of Kourosh Hotel (5 stars) in Kish

The exclusive agent of Vida Hotel (5 stars) in Kish

Agent and exclusive presenter of Dolphin Park in Kish

Booking hotels and tours at all the hotels in Kish Island

CIP Services to Travelers (VIP & CIP)

Implementing specialized tours for ministries, institutions and private organizations

Holding tours on both domestic and foreign routes

clearance and forwarding of goods

Issuing and booking train tickets throughout Iran

The Statement of TopTours Mission

TopTours is dedicated to serve the Iranian tourism industry by offering new services and solutions as well as being committed to professional ethics and social responsibility.

Vision Statement

toptours,The People's Choice.

Principle Values:

Sustainable value creation through:

Customer Orientation and respect of human values

Responsibility and professional commitment

Innovation and creativity

Integrity and transparency

Development and Excellence

TopTours Technical Support Services:

24/7 support throughout the year

Trained human resources to give technical support by phone, chat, email

Using a variety of IT tools to provide support services:

  1. Remote working facilities by experts
  2. Smart subscriber separation and transfer to proportional expert
  3. Monitoring and instant reporting of the calls

Quality Management Supervisory Processes:

Proper implementation of processes, rules and instructions throughout the organization

users and customers complaint management

The quality of dealing with customers in different parts of the organization

Monitoring and supervision of the operation quality indexes in the organization

Monitoring and supervision of the quality of technical affairs and infrastructures

Documentation in accordance with the standard of all rules, instructions, forms and etc.

Human Capital

Manpower at TopTours

A transparent environment based on meritocracy

Collaboration with universities and educational institutions

Organizing seminars and conferences inside and outside the country

Planned trainings for different layers of the organization

Performing various actions for the social responsibility of the organization (collaborating with charity organizations and etc.)

Giving gifts on various occasions (The New Year, birthday, Yalda night, Women's day, etc.)